Our Services
Three Services. One Consistent Standard.
Each Chronveil service is designed for a specific type of watch and situation. Here is what each one involves and who it is suited to.
Back to HomeOur Method
How Every Service Begins
Assessment
The watch is examined and the condition recorded before any work begins.
Quotation
A written outline of the proposed work and cost is shared for your approval.
Service
Work proceeds to the agreed scope, with updates where appropriate.
Collection
The completed piece is returned with a written service record.
Service 01
Essential Upkeep
RM 540 per service
A gentle care visit designed for watches that are in regular use and due for maintenance — not a major overhaul. The service covers battery renewal, a thorough seal inspection, exterior cleaning of case and bracelet, and strap adjustment where needed. A short written note documents the condition found and the work completed.
What is included:
- Battery renewal (quartz models)
- Crown and pusher seal inspection
- Ultrasonic case and bracelet cleaning
- Strap or bracelet adjustment
- Written service note
Best suited to: Daily quartz wearers and casual mechanical watches due for a routine check-up. Not intended for movements requiring disassembly.
Typical turnaround: 2–4 working days.
Arrange Essential Upkeep
Service 02
Full Service Overhaul
RM 2,060 per service
A complete mechanical service for watches that run on automatic or manual-wind movements. The movement is removed from the case, fully disassembled, and cleaned using an ultrasonic process. All components are inspected individually. Fresh lubricants appropriate to the calibre are applied, and the regulation is set and verified on a timing machine. A condition report and a follow-up accuracy check are included.
What is included:
- Full movement disassembly and ultrasonic cleaning
- Component inspection and replacement (worn parts)
- Calibre-matched lubrication
- Accuracy regulation and timing machine verification
- Water resistance test (where applicable)
- Written condition report and follow-up accuracy check
Best suited to: Owners of mechanical watches on a regular service schedule — typically every 4–6 years.
Typical turnaround: 2–3 weeks, plus follow-up check after wearing.
Arrange Full Overhaul
Service 03
Legacy Restoration
From RM 4,420 — individually scoped
A staged restoration for antique, vintage, and deeply sentimental pieces. This service begins with a detailed consultation to understand the watch's history and the owner's intentions for it. Work is scoped in phases — case and dial work, movement service, and part sourcing are addressed separately, with the client involved at each decision point. Regular progress updates are provided throughout.
What is included:
- Initial consultation and scope discussion
- Condition photography before and during work
- Case polishing, refinishing, or conservation as agreed
- Dial and hand preservation or restoration
- Period-correct part sourcing via regional network
- Full movement service and regulation
- Detailed written restoration record
Best suited to: Antique pieces, inherited watches, and collectors' items where the preservation of character and provenance matters.
Timeline: Varies by scope — typically 4–10 weeks. Discussed and confirmed at consultation.
Discuss RestorationWhich Service?
Choosing the Right Service
Not sure which service applies to your watch? This comparison may help. When in doubt, contact us and we will advise based on what you describe.
| Feature / Situation | Essential Upkeep | Full Overhaul | Legacy Restoration |
|---|---|---|---|
| Daily quartz or casual mechanical | |||
| Mechanical movement not serviced in 4+ years | |||
| Antique or pre-1980 vintage piece | |||
| Inherited or sentimental piece | |||
| Timing machine accuracy check included | |||
| Written condition report | |||
| Part sourcing and dial work |
Not certain? Contact us and describe your watch — we will suggest the most appropriate option.
Pricing
Service Pricing in Malaysian Ringgit
Essential Upkeep
RM 540
per service visit
- Battery renewal
- Seal inspection
- Exterior cleaning
- Strap adjustment
- Written service note
Full Service Overhaul
RM 2,060
per service
- Full disassembly & ultrasonic clean
- Calibre-matched lubrication
- Timing machine regulation
- Water resistance test
- Condition report & follow-up check
Legacy Restoration
From RM 4,420
individually scoped
- Consultation and scoping
- Case and dial work
- Part sourcing
- Progress updates throughout
- Full restoration record
Standards
Shared Across All Services
Secure Handling
Every watch is stored in a labelled, individual tray throughout its time in our workshop.
Correct Tools
We use watch-specific tools for every task — no improvised solutions that risk damage to movement or case.
Client Approval First
No service proceeds without written confirmation of scope and cost. No decisions are made on your behalf.
Written Documentation
A service record accompanies every completed job — legible, dated, and describing what was done.
Professional Indemnity
Our workshop maintains professional cover for items under service. Details available on request.
Privacy of Client Data
Contact and service details are retained only as long as needed and are never shared for commercial use.
Not Sure Which Service Fits?
Describe your watch and what you have noticed — we will point you in the right direction without any obligation.
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